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E GOAL Write and Complete a Questionnaire
Communication
A Do you ever go to a gym or health club? Why?
B Read the questionnaire. Answer the two questions.
1. Why do they want information from their customers?
2. What type of information do they want?
| We want to offer you the best services at our health club. Please spend 5 minutes answering the questions. Thank you for your time. 1. Which services do you use? ⬜ The gym ⬜ Fitness classes ⬜ Swimming pool ⬜ Basketball court ⬜ Sauna and massage 2. How often do you use the gym and health club? ⬜ More than three times a week ⬜ Three times a week ⬜ Twice a week ⬜ Once a week ⬜ Less than once a week 3. When do you usually visit the gym and health club? ⬜ In the morning ⬜ Around noon ⬜ In the afternoon ⬜ In the evening 4. Why do you visit the gym and health club? ⬜ To stay in shape ⬜ To lose weight ⬜ To have fun and meet people ⬜ Other? _______________________ The equipment ⬜ Very happy ⬜ Happy ⬜ Not happy The fitness classes ⬜ Very happy ⬜ Happy ⬜ Not happy The staff ⬜ Very happy ⬜ Happy ⬜ Not happy The price ⬜ Very happy ⬜ Happy ⬜ Not happy The cafe ⬜ Very happy ⬜ Happy ⬜ Not happy 6. Would you recommend our gym and health club to a friend? Yes/No Please give reasons for your answer: ___________________________________________. |
C Work in pairs.
Student A: You work for the gym. Ask Student B the questions and complete the questionnaire.
Student B: You are a customer at the gym. Answer the questions.
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Exercise equipment in a gym. Would you like to use this gym? Why?
Writing
| WRITING SKILLS: Types of Questions |
| Closed (Yes/No) questions Do you (use / like / visit)...? Is / Are there...? Would you (recommend / use/ play)...? Can you...? | Open (Wh-/ How) questions What do you...? Which services do you...? When / Where / Why do you...? How often do you...? How happy are you with...? |
D Look at the questions in the health club questionnaire in B and categorize them as closed or open. Which type of question is used the most? Why?
E Complete the questions for a questionnaire about a cafe.
1. __________________ do you normally order at our cafe?
2. __________________ do you normally visit?
3. __________________ do you choose our cafe?
4. __________________ do you come here?
5. __________________ are you with our customer service?
6. __________________ you __________________ our cafe to your friends?
✔️GOAL CHECK
Write and Complete a Questionnaire
1. In groups, choose which group you will write a questionnaire for.
• visitors to a restaurant • employees at a company
• students at a school • travelers with an airline
2. Write a questionnaire with 6-7 questions (6-10 words each). Then exchange your questionnaire with another group and answer the questions.
